Returns & Refunds Policy
This Returns & Refunds Policy explains the conditions under which customers may request a return or refund for purchases made from Digital Media Studioworks, LLC. Our goal is to maintain a fair and transparent process for resolving order concerns while ensuring a smooth experience for our customers.
Business Information
Digital Media Studioworks, LLC
Digital Marketing Agency
Email: [email protected]
Phone: (714) 206-0164
Business Registration Number: 202017110501
Return Eligibility
Customers may request a return within 30 days of receiving the order. To qualify for a return, items must meet the following conditions:
• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase or order confirmation must be provided
• The item must not be damaged due to misuse, improper handling, or normal wear and tear
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
• Items that have been used, altered, or damaged after delivery
• Items returned without original packaging
• Items returned after the 30-day return window
Digital Media Studioworks, LLC reserves the right to refuse returns that do not meet our return requirements.
Return Process
To initiate a return request, customers must contact our support team before sending the item back.
Please provide the following information when submitting a return request:
• Order number
• Customer name used for the order
• Reason for return
• Photos of the item if it arrived damaged or incorrect
Return requests can be submitted through:
Email: [email protected]
Phone: (714) 206-0164
Once the return request is reviewed and approved, customers will receive instructions for returning the item.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
• A damaged item
• A defective item
• An incorrect item received
Return shipping costs are non-refundable unless the issue was caused by our fulfillment process.
Refund Process
After the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund request.
If approved, the refund will be processed to the original payment method used during the purchase.
Refunds are typically processed within 5–10 business days, depending on the policies of the payment provider.
Late or Missing Refunds
If you have not received your refund after the processing period:
-
Check your bank account again
-
Contact your credit card company or payment provider
-
Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact our support team.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Our support team will review the issue and arrange a replacement or refund when appropriate.
Photos or supporting documentation may be required to verify the issue.
Contact Information
For any return or refund inquiries, please contact:
Digital Media Studioworks, LLC
Email: [email protected]
Phone: (714) 206-0164